Privacy

Your account: the name you give us, the phone number or email address you sign in with, and your preferred language.

Your orders: the delivery address you choose, the items in each order, the payment method, and the amount collected at the door.

Your messages: anything you write to support, and our replies.

Technical records: the device and browser you use, your IP address, and the times you signed in. We keep these to spot fraud and to fix faults.

To deliver what you ordered. The vendor has to prepare the right items, the runner has to find the stall, and the driver has to find your door.

To answer you when something goes wrong, and to keep a record of what was agreed.

To detect fraud and abuse, and to meet the record-keeping duties the law places on us.

The vendor sees only the lines of your order they have to prepare, and never your phone number or your address.

The runner sees the stall and the items. The driver sees your first name, your phone number and your delivery address, and only while your order is on their route.

Support agents see your order and your messages when you contact us.

If you pay by card, the payment provider receives what it needs to take the payment. We never see or store your card number.

We do not sell your data, and we do not share it for advertising.

We do not track where you are. The map appears only when you place the pin on your own delivery address, and it is saved as part of that address.

Drivers share their location with us while they are on a route, so we can show you where your order is. That sharing stops when the route ends.

We keep order records for as long as accounting and tax rules require.

We keep your account and your addresses until you ask us to delete them.

We keep support conversations so we can see the history of a complaint.

You can see and correct your name, language, contact number and saved addresses at any time in your account.

You can ask us to delete your account and the personal data in it. Send the request from the help centre; we will confirm and complete it within 30 days, apart from records we must keep by law.

You can ask for a copy of the data we hold about you.